Skilling

SMART Dwarakanagar

Skills training tailored for ITES/BPO and Medical Billing

About This Programme

The BCT TMF SMART Dwarakanagar center works to equip individuals with industry-specific skills. It provides training in ITES/BPO and Medical Billing to enhance employability and career prospects. The center imparts quality training in ITES/BPO sector with a focus on customer service, communication, and technical skills. As a result, the students employability in MNCs, BPOs, call centers, retail, marketing, hospitality, and business houses is improved.

History

BCT partnered with the Tech Mahindra Foundation, to run 3 SMART centers in Visakhapatnam. These centers focus on upskilling youth from economically weaker sections of the society. The employment-oriented training trains students in IT and ICT tools and technical skills. The centers also help provide placements to these students.

How it started?

When 33 villages got added to the Greater Visakhapatnam Municipal Corporation (GVMC), this peri-urban region was seen to be resource-rich with youth. However, it was seen that these young boys and girls lacked employable skills. BCT thus partnered with the Tech Mahindra Foundation to set up 3 SMART centers in the city.

What it does?

Started in 2014, the centers began operations in areas of Dwarakanagar, Gajuwaka and Autonagar, where they focus on upskilling economically backward youth in the region. With employment-oriented learning focused upon, the BCT TMF SMART centers provide short term training programs to high school/ intermediate/ graduate students. These students are also provided employment in suitable sectors.

These centers provide short-term training programs to high school/intermediate/graduate students and support with suitable employment. They facilitate educated unemployed youth of Visakhapatnam, Vizianagaram and Srikakulam districts and make them employable through necessary training and placement support. The centers also track student progress after training, and offer soft skill development, to enhance job prospects.

The program objectives for BCT TMF Dwarakanagar and Gajuwaka are to provide training in IT and ICT tools, impart conversational English and interpersonal skills. The SMART T center at Autonagar provides industry-specific skill-based training to unemployed youth.

Quick Snapshot

Skill Training

Students at Dwarakanagar center learn computer skills, personality development and requisite tools to make them job-ready. On hands practical learning is ensured through interactive training methods. Besides the regular courses, students are also taught additional skills that make them market-ready. Students have been provided training on computer hardware as well, with focus on computer components, assembly, and troubleshooting. They also learned networking fundamentals that included understanding network protocols, devices, and security. They also learn customer service skills that include phone and email etiquette, active listening and empathy, conflict resolution and problem-solving, product knowledge and solution selling and time management and organization. Knowledge on medical terminology, coding systems Accounts Receivable, Insurance claims processing and compliance and regulatory guidelines are also taught.

Placement drives

Placement drives in collaboration with various companies across different industries were actively conducted with the goal to provide students with job opportunities that match their skills and interests. Students get to visit organizations and fairs to participate in these drives. Also representatives of organizations also come to the center to share about their company, skillsets required and positions available.

Exposure visits

Students from the center are regularly taken on exposure visits. A mandatory visit is made once for every batch to the BCT campus. Here, they are given an overview of BCTs programs, benefits and activities. They also visited the Sri PV Venkatesan Center for the Challenged and interact with the school students. Besides visits to the school, students are also taken on industry visits to various organizations, so that they have a better understanding of the work culture of different organizations.

Alumni Interactions

Regular alumni interactions with seniors are conducted by the center. The students who have passed out from the organization share their experiences and learnings, which motivates the next batch of students to do better.

Stories of Change